His expertise lies in guest profiling and adhering to stringent processes to ensure high quality guest satisfaction

Gaurav Sharma has been appointed as Front Office Manager at The Crowne Plaza Today, Gurugram, an IHG hotel, effective September 2022. Sharma has worked with luxury brands like Oberoi Hotels & Resorts, Marriott International, Leela Reservations Worldwide (Praxis Services) and The Iconic Imperial, New Delhi. His expertise lies in guest profiling and adhering to stringent processes to ensure high quality guest satisfaction. He is a pro in technology and has analytical capabilities to add to his skillsets.

On this occasion, Regional General Manager, Norton Pereira, said, “I am delighted to announce that Mr. Gaurav Sharma has joined Crowne Plaza Today Gurugram as Front Office Manager. I am confident that Gaurav’s knowledge, skills, and experience will prove to be valuable assets to our company. He is a motivated individual who understands the importance of upholding a brand."

Commenting on his appointment, Sharma said, “I firmly believe, whether it is luxury or business in the service industry, training is an integral part of creating a strong hotelier’s foundation and that’s what has made me step forward and get recognition in my career. Now at Crowne Plaza Today Gurugram, I seek kind support and am here to make this one of the leading modern business hotel brands in the country.”