To be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets

Novotel Visakhapatnam Varun Beach recently appointed Nitin Gosain as the new front office manager. Gosain brings a decade worth of experience in front office operations and has accomplished many milestones, such as being an ACDC Champion and being awarded Manager of the Year 2014–15, along with undergoing service excellence workshops and many more.

In his new role, Gosain will be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets in full compliance with both internal and external audit recommendations. Additionally, he will be tasked with overseeing and managing the day-to-day operations of the customer service team, ensuring that all team members are trained and equipped to provide exceptional service to guests. Furthermore he will be responsible for monitoring guest feedback and using it to continuously improve the customer experience. As the front office manager, Gosain will be working closely with other departments to ensure seamless integration and cooperation in achieving the overall goals of the organisation.

Prior to this opportunity, Gosain has had a diverse career in the hospitality industry, having worked on brands such as Pullman and Novotel New Delhi Aerocity, Accor Hotels, and the Taj Hotels group of resorts and palaces. Alongside his operational duties, Mr. Gosain will have a significant impact on financial management and coordination at the hotel. 

Ravi Rai, the Cluster General Manager of Novotel Visakhapatnam Varun Beach, The Bheemili Resort managed by Accor, and Novotel Vijayawada, expressed confidence and stated, “Nitin Gosain will be a valuable asset to their team and ensure high guest satisfaction while making them feel at home. With his decade of knowledge and his expertise and passion for the industry, we are sure he will be a resource to the hotel as well as to the department.”