Encalm Hospitality: Creating delightful experiences

Encalm is redefining and developing new benchmarks of airport hospitality focussed at delivering memorable lounge and airport concierge experience to travellers in India

Founded in 2021, Encalm Hospitality Pvt Ltd specialises in curating and delivering standout experiences in airport meet and greet services. It offers products and services that support various non-aviation avenues including lounges, buggy services, porter assistance and more. As the company has an exclusive arrangement with TAV İŞLETME HİZMETLERİ AŞ, it gives Encalm access to their premium class services and over 500 lounges worldwide. Not this alone, Encalm is redefining and developing new benchmarks of airport hospitality focussed at delivering memorable lounge and airport concierge experience to travellers in India. Aiming to be a progressive and an adaptable organisation, Encalm always strives for excellence and follows the path of integrity and honesty, nurturing talent and being sustainable in every endeavour it undertakes. 

Extraordinary growth in demographics, wealth and education over the last one decade has seen India emerge as an international commercial epicentre with the country’s political and creative Capital, New Delhi being the driving force powering this rapid evolution. “Encalm endeavours to fuel this revolution. Its design, architecture and philosophy of airport services embody the achievements, ambitions and imagination of the country. With Atithya services, the brand aims to develop one of the most seamless and exclusive airport experiences in India,” says Vikas Sharma, CEO, Encalm Hospitality Pvt Ltd, adding that as the dynamics of air travel are changing constantly, be it technology or passenger interaction at various touchpoints, customers’ expectations are increasing. Atithya aims to redefine this experience in the post-pandemic world.

With the concept of Atithi Devo Bhava in mind, Atithya endeavours to provide a comfortable airport experience for travellers. Every service has been carefully curated to ensure the utmost comfort and luxury for the guests. “Keeping in mind our guest’s comfort, we have a dedicated airport lounge for travellers to relax. Crafted with expert precision, the Encalm Lounge provides relief from the continuous bustle of the airport. And then we have designed the ultimate treat for the senses – a place to unwind and indulge in opulence – the Encalm Spa. In our day-to-day business, we forego just how essential a moment to yourself can be and what it can mean to step back from the world, disconnect and simply relax,” shares Sharma. The spa service is presently available at T3 International Departures, IGI Airport in New Delhi. 

The company also offers premium luggage wrapping service, Enwrap, at Delhi and Hyderabad airports which allows travellers to ensure that their luggage receives extra care during their journey. “A well-trained professional makes sure that the luggage is wrapped as per the global standards and the use of biodegradable materials makes this a must-have for all your luggage. The service can be availed at the Enwrap kiosk in the check-in halls at IGI Airport in New Delhi and RGI Airport in Hyderabad,” informs Sharma.

This article was published in BW hotelier issue dated '' with cover story titled 'BW HOTELIER - THE WEDDINGS & MICE SPECIAL'


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