Air Austral wins 'Best Overall Airline in Africa' at APEX 2022 Passenger Choice Award

The awards were given out during APEX's popular Content Market event, which was ‎collocated with the FTE EMEA/Ancillary/World Airport Retailing Summit

Airline Passenger Experience Association (APEX) hosted the aviation industry in Dublin, Ireland, this week to celebrate airlines being honoured with the 2022 APEX Regional Passenger Choice Awards. The awards were given out during APEX's popular Content Market event, which was ‎collocated with the FTE EMEA/Ancillary/World Airport Retailing Summit. The awards recognise airlines in various regions for providing the best passenger experiences as rated by passengers.

APEX once again partnered with TripIt from Concur, the world's highest-rated travel-organising app, to gather data based on neutral, third-party passenger feedback and insights. For the 2022 awards, well over one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds. The 2022 APEX Regional Passenger Choice Awards were independently certified by a third-party auditing company and verified by Porsche Consulting.

"Recipients of the 2022 Regional Passenger Choice Awards were honoured in Dublin thanks to the feedback of their passengers during some of the most difficult times of the pandemic for aviation," APEX/IFSA CEO Dr. Joe Leader said. "Over the last year, each of these airlines has taken incredible steps to provide the best in-flight experience against the backdrop of challenges. We are proud to shine a light on these best-in-class airlines for each region of the world."



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