Latest Articles in BW HOTELIER BREAKING THE PANDEMIC
Innovation: Key to Acing Communication
The best strategists in corporate communications and marketing have been pushed to their limits in terms of patience and creativity to tide through the pandemic. As they try to hold, retain, and grow their ‘brand value’ for their respective hotel chains, at a virtual panel discussion by BW HOTELIER, we discover their mantra.
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Engage with stakeholders with empathy and transparency: Rakhee Lalvani
At the recent BW HOTELIER’s 10th Breaking The Pandemic WebBlast: ‘Acing Communications in the New Normal’, Rakhee Lalvani, Vice President - Public Relations & Corporate Communications, IHCL (Taj Hotels) shared how the company has been reacting to various business challenges during the pandemic.
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Technology will be the defining factor: Khushnooma Kapadia
In the latest BW HOTELIER WebBlast, Khushnooma Kapadia, Area Director - Marketing (South Asia), Marriott International shared the major lessons that her company has realized during the pandemic and the changing trends in the hospitality sector.
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‘Balance is key’ to face pandemic challenges: Rajyasree Sen
At a recent BW HOTELIER WebBlast: ‘Acing Communications in the New Normal’, Rajyasree Sen shared how she and her company has been dealing with the pandemic challenges and what lies ahead for the industry.
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Digital is the way to connect: Amisha Gutgutia
In the recently held BW HOTELIER’s 10th WebBlast: ‘Acing Communications in the New Normal’, Amisha Gutgutia discussed the importance of innovation and clear communication in tackling the pandemic challenges.
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'Going Touchless' with and without technology
General Managers, the leaders of their hotels, once more got together at the BW HOTELIER Breaking The Pandemic WebBlast: ‘Going Touchless’ to generate optimism and discuss the way forward with new SOPs of ‘Going Touchless’ in hospitality.
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‘Contactless’ does not necessarily only mean adapting technology: Arindam Kunar
Arindam Kunar, Vice President – Operations of Fortune Park Hotels Ltd, highlighted the touchless measures that are being implemented by the hotels to welcome back and gain trust of the guests.
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We have to create moments of trust: Zubin Songadwala
Zubin Songadwala, Area Manager South & GM, ITC Grand Chola, Chennai underlines the importance of ‘Namaste’ in the new normal and creating moments of trust to get back in the game at the ninth BW HOTELIER Breaking The Pandemic WebBlast: ‘Going Touchless’.
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Technology but not without tradition: Taljinder Singh
Speaking at the ninth BW HOTELIER Breaking The Pandemic WeBBlast: ‘Going Touchless’ Taljinder Singh, Senior Vice President SeleQtions & Mumbai Hotels, IHCL says that while going ahead technology is going to be important yet it will be “touchless but not without heart”.
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Essence of warmth and hospitality needs to remain intact: Julian Ayers
Speaking at BW HOTELIER Breaking the Pandemic WeBBlast: ‘Going Touchless’, Julian Ayers, Area Vice President North India and General Manager, Hyatt Regency Delhi, emphasized that the essence of warmth and hospitality should not be lost in the new normal.
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