Thomas Cook India introduces Holiday Mate
New Gen Digital Tool aims to support its B2B travel agent partners
Thomas Cook (India) Limited has announced the launch of Holiday Mate - an online B2B tool that empowers its travel agent partners to deliver swift, seamless and accurate services to the end consumer. The company has consistently demonstrated innovation, agility and digital astuteness in leveraging technology to deliver increased benefits for customers and the business. In line with the company’s Digital First strategy, the launch of its innovative digital solution - Holiday Mate gives Thomas Cook India valuable first mover advantage in the holiday space.
Thomas Cook has deployed end-to-end digital solutions and processes across business lines to ensure seamless delivery of contactless, scalable, secure solutions to customers. In an initiative to simplify the processes and effectively manage time, Holiday Mate allows Thomas Cook’s travel agent partners to manage end-to-end holiday bookings seamlessly online – right from selecting suitable products, customisation to payments.
Thomas Cook’s Holiday Mate benefits the company in its outreach to India’s viable Tier II, III and IV key source markets, thus significantly expanding the Company’s market share. The four easy steps to book holidays (for travel agents) include select product and review booking; sign in; enter traveller details and payment. For the first phase of the launch, the Holiday Mate offers Thomas Cook’s Group Tours (GIT), with Individual Travel (FIT) to follow in the next phase.
“This is the new era of travel! Our accelerated digital transformation is aimed at delivering an exceptional experience for our key stakeholders. Our newly launched B2B platform - Holiday Mate has been strategically designed to empower our travel agent partners. The portal offers end-to-end solutions in easy steps without the need of human intervention, right from choosing a product, customising it per customer requirement to transaction in four easy steps. The idea was to simplify booking processes and strengthen our outreach in India’s viable Tier II, III and IV key source markets, thus expanding our market share. Holiday Mate currently offers Group Bookings and will soon also cater to Individual Travel in its next phase," said Rajeev Kale, President & Country Head - Holidays, MICE, Visa, Thomas Cook (India) Limited.
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