He was instrumental in successfully reopening the hotel with 100 per cent occupancy

Holiday Inn Mumbai International Airport has appointed Kaushal Shah as Director of Sales & Marketing. With 16 years of experience in the hospitality industry, Shah has been working with Holiday Inn Mumbai International Airport as a Director of Sales and has over six and a half years with IHG Hotels and Resorts. He has been previously associated with brands like Hilton Hotels Corporation, Carlson Rezidor and LaLit Suri Hospitality Group.

Shah is guest-focussed and believes in going beyond the ordinary for guest experiences. He has been driving the team members to be well trained within the available resources and has always tried to inculcate flexibility, better negotiation skills, effective communication and pro-activeness in his team to help them become better sales professionals and in turn creating a winning team. 

Kaushal is guest-focussed and believes in going beyond the ordinary for guest experiences. He was able to extend this success by entering into a buyout agreement of 240 rooms per day for the whole year of 2020 and Q1 2021. This helped the hotel achieve the RGI index of 189.0 for the year 2020, which was highest in Mumbai for that year.