Hyatt Regency Chennai has elevated Janet L Thadou as the new Rooms Division Manager. With over 14 years of experience in guest relations and the hospitality industry, she has the ability to manage and coordinate complete rooms operations.
In her new role, Thadou would work towards improving guest satisfaction by ensuring Room Division meets brand standards, targeting customer needs, focusing on growing revenues, maximising the financial performance of the department and driving quality changes besides overlooking Front Office and Housekeeping operations.
She had joined Hyatt Regency Chennai as an Executive Housekeeper in 2019 but has now taken over as the Rooms Division Manager. In her previous tenure, she was associated with other brands such as The Leela Palace, New Delhi and The Taj Mahal Hotel, New Delhi.