To spearhead the Front Office department by establishing quality and service standards, streamlining room occupancies and operations

Crowne Plaza New Delhi Okhla has appointed Sanjeev Kumar as its Rooms Manager. In his new role, Kumar will focus on spearheading the Front Office department by establishing quality and service standards, streamlining room occupancies and operations, focussing on loyalty recognition and enrolment and curating engaging guest experiences. 

With a proven track record of eight years across international hotel brands, Kumar is a master in enhancing revenues for the hotel owing to his excellent up selling techniques and inventory management. He has a knack of building strong liasoning with the guests and handling their issues on real time basis making them repeat customers and helping in business growth. In his new role, he will relentlessly focus towards driving guest satisfaction index and online reputation while ensuring 100 per cent brand standard compliance to deliver IHG’S commitment of true hospitality to the patrons.

On his new appointment, Kumar commented, “Service comes from a manual but hospitality comes from heart. I believe in making guests the heart of our world from the minute they enter through the door.  As a team, we will focus towards living IHG’s service style of Dare To Connect by understanding the guest’s preferences and curating tailor-made experiences throughout their journey. We will strive to create an experience which the guests would want to re-live. This can only be done by harnessing the team’s strength and encouraging the team members to showcase their unique personality while handling the guests.”

Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla said, “Sanjeev’s inquisitiveness to match pace with the evolving guest preferences makes him an ideal choice to take forward the brand's position as a modern business hotel allowing guests to focus on blending the duality of both work and life. His core area of expertise lies in creating a holistic guest experience while adhering to brand standards. This rare combination of analytical as well as creative thinking skills will definitely make him an asset to the hotel.”