To be responsible for managing the company's global operations and transformation of systems and processes through increased technology leverage

VFS Global, an outsourcing and technology services specialist for governments and diplomatic missions, has announced the appointment of Aditya Arora as its Chief Operating Officer.

Arora will be responsible for managing the company’s global operations, focusing especially on developing greater efficiencies and synergies across all its services and products for applicants and client governments. He will be responsible for the transformation of systems and processes through increased technology leverage.

He reports to Zubin Karkaria, Founder and Chief Executive Officer of VFS Global, and will play a role in the overall strategic direction of the company as a member of VFS Global’s Executive Board.

In a career spanning over 26 years, Arora spent over two decades in the outsourcing industry. He has set up several large businesses with cross-cultural teams, across multiple verticals, bringing in strong deployment practices and an agile leadership in business development and planning, transformational practices, operational excellence, change and risk management including governance and regulatory compliances.

Before joining VFS Global, he was the Chief Executive Officer of Teleperformance – India, where he led a 75,000-member workforce.

“Completing 20 years of successful operations in 2021 was the beginning of a new growth chapter for us. I am delighted to have Aditya join us in this exciting growth-focussed phase as we continue enhancing our services and operations through investments in innovation, technology and human capital development and remain committed to business excellence overall. Given his robust experience and leadership skills, I am confident Aditya will play a pivotal role in our transformation journey forward,” said Karkaria.

Arora said, “VFS Global is a shining example of how a visionary idea can be translated into a global enterprise through strong customer orientation, service innovation, and dedication to business excellence. I am excited to work with this outstanding team to build upon this legacy and shape its new growth phase.”