Essence of warmth and hospitality needs to remain intact: Julian Ayers, Area Vice President North India and General Manager, Hyatt Regency Delhi

Speaking at BW HOTELIER Breaking the Pandemic WeBBlast: ‘Going Touchless’, Julian Ayers, Area Vice President North India and General Manager, Hyatt Regency Delhi, emphasized that the essence of warmth and hospitality should not be lost in the new normal.