Opinion & Analysis

'Tis The Season

Here's a list of favourites for the festive season this year. Each outlet might have planned unique themes by one thing remains the same among all the choices. All they want for Christmas is YOU. So Frosty the snowman and Rudolf the reindeer have already made their decision.

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Don’t Let Bad Reviews Ruin Your Business

One negative customer tweet gets shared in fraction of seconds. One bad review on the website can be taken more seriously than hundred other good reviews. If online marketing is the need of the hour, Online Reputation Management (ORM) is a necessity to survive.

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Airports, Passengers & the Future Use of Technology

There are a host of opportunities available through new tech that can boost engagement between customers and providers and the future will see this being used to ever greater degrees for the benefit of both parties.

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Rising Opportunities in India’s Hospitality Industry

The Indian hospitality industry has experienced prominent growth in recent years due to various factors, including the rising purchasing power of domestic travellers, an increase in commercial development and foreign tourist arrivals, a growing airline industry and government-led initiatives aiming

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Check In to a Slice of Paradise

Island life though exquisite is also quite isolated. And requires you to staying away from your family for extended periods. A tough task for most, Allywn succeeds because the staff at Shangri-La are now family. So whether playing football with them or celebrating Halloween, each day provides innume

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Fast Food: A Remarkable Achievement

You may be a health fanatic and prefer your food free range or organically produced, but the sheer audacity and scope of what we have achieved in the last few centuries should make the mind boggle.

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Thinking Outside the Box

Columnist Nikhila Palat on how the difference between event space, restaurant and kitchen is blurring with new spaces opening in Mumbai and how attendees of the IGX 2016 event keep their appetites full with gaming and interesting food.

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QSR Industry Embraces Technology to Become Wholesome & Qualitative

An increasing number of international QSRs have made a foray into India setting the pace for an incremental growth in this industry. This has also indicated the significance of brand presentation and its impact on consumers.

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Where Does Your Food Come From?

Today, Customers want to know more about the food they eat. What's good for them and what should they be eating. More often, we are thinking about the ethics of food production and are on a quest to surprise our palate with unique gastronomic innovations. Masque the newest addition to Mumbai's excit

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Heavenly Hospitality

Indian hospitality is legendary. Be it the food coma when your best friend's mom arrives into town. Or the unending buffet at a family wedding. There is only one thing we enjoy more than eating and it is feeding! For all Indians, hospitality is not ostentation but a way of life.

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