Opinion & Analysis

The Sharing Economy Revolution: India Primed to Take Next Big Leap

The major side effect of disruptive technology such as smartphones and tablets is that it has made us more connected. The knock on effect of this development has been that we are more engaged than ever before – not only when it comes to our friends and family but people across the country, even half

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How Guests and Technology Are Transforming the Hotel Industry

THE HOTEL sector isn’t the only industry that is being affected by the rise and rise of real customer power. Banking, shopping and even film and television are being challenged, having to find new ways of operating to keep up with consumer desire.

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How Beacons Are Transforming Guest Satisfaction in Hotels

The future of most businesses nowadays depends on a good slice of technology, whether it be providing better communication to clients and customers or producing game changing products. One place where tech is beginning to guarantee better experiences is the hotel and leisure industry where beacon te

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The Role of the Revenue Manager is more Tactical than Strategic

REVENUE MANAGEMENT has become a very important and talked about subject in the hotel industry today. To begin with, let’s first understand what it means in layman’s terms. Revenue Management essentially is the process of utilising the capacity of any available facility or infrastructure to the fulle

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Turning Vilification into Victory

I AM 17 jobs old! Now those you out there searching for a life partner or those of you who have finally found your soul-mate will understand that true love takes time. It works just the same in your profession. While some of us are blessed with love at first sight, others settle for the safe bet, wh

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Taking a risk on Going Digital

One of the most common queries I receive on my YouTube show is asking me why hotels adopt digital strategies last. Hoteliers analyze every channel of publicity and marketing, conduct audits and post mortems before realizing the true value of investing in digital strategy. Sometimes, they jump on to

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