St. Regis Mumbai appoints Devina Thapliyal as Director of Housekeeping
At The St. Regis Mumbai, Thapliyal will helm the department with one of the largest workforces of her career to offer exemplary and exceptional service standards to the discerning guests.
The St. Regis Mumbai appoints Devina Thapliyal as Director of Housekeeping. Having commenced her career with one of the leading luxury hotel chains of India, Thapliyal brings with her a decade of housekeeping experience. She has ably led a large housekeeping taskforce in her past roles and will take on the mantle to lead the dynamic team of The St. Regis Mumbai.
Devina Thapliyal’s skill and detail to attention over the years garnered through her roles with varied luxury properties has seen her rise through the ranks to her current leadership position. Her most recent role as part of the pre-opening team of one of the largest JW Marriott Hotels, JW Marriott Mumbai Sahar, added many feathers in her cap. She led her team to be among the top 5 in Guest Voice, achieved 82 per cent in cleanliness - placing her hotel among the top 10 J W Hotels over the last 4 years, contributed to Marriott’s Spirit to serve by providing employment for the specially-abled and doing her bit for the carbon footprint by ably recycling waste.
Having graduated from the Oberoi School of Management, she started her role in housekeeping with The Oberoi, New Delhi & Gurgaon followed by a stint at the Vivanta by Taj Ambassador, New Delhi before her foray into Marriott International with the JW Marriott brand.
At The St. Regis Mumbai, Thapliyal will helm the department with one of the largest workforces of her career to offer exemplary and exceptional service standards to the discerning guests. She will continue her prowess of offering the highest standards of guest experience and service befitting a luxury brand. Her focus will be ensuring high Guest Voice scores which will surely keep her and her team on their toes.
When not at the hotel, Devina Thapliyal enjoys a spot of reading or watching a movie. Extremely inclined towards sport, her fitness regime includes an energetic game of tennis or badminton and her most recent passion, training for the marathon. Having grown up in the beautiful tea estates in Assam she loves open spaces, the soft-spoken Thapliyal is also a compassionate dog person.
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