For seamless procedures, the hotel has focused largely on the digital arena for profound contactless service, right from online reservations to online payment methods.

Sheraton Grand Chennai Resort & Spa welcomes its patrons back to the property. Situated in the outskirts of the city, the hotel offers clinical levels of hygiene and sanitation measurements aligning with the government guidelines set by World Health Organization and Government of India guidelines, (Ministry of Health and Family Welfare, Government of India).

The resort has further realigned their operations along with the lines of social distancing and contactless services in line with its Commitment to Clean. The safety measurements have been installed to alleviate the risk of infection and the protocols for the ‘new normal’ include thermal screening, safe distancing, sanitizer at all touch point, wearing of personal protective gear along with smart visual cues for the guest’s journey to remind them of our preparedness in handling the current situation. 

For seamless procedures, the hotel has focused largely on the digital arena for profound contactless service, right from online reservations to online payment methods. Other resort related activities have been digitized to empower this new normal. Guests can check-in and check out from their room by scanning the QR codes, the welcoming In-Room Dining menu is digitised along with menus of all food and beverage outlets.

The layouts at every restaurant have been redesigned to ensure adequate distancing; awareness drives and thorough trainings are being conducted regularly amongst the hotel associates for maintaining the regulated standards. With a hygiene manager in place, the resort has leveraged the expertise of its hygiene partners to train all team members working at the resort. The frequency of cleaning has been increased and critical touch points identified for enhanced cleaning measures, and the same is being monitored routinely. Disinfection of all areas is being done with enhanced cleaning chemicals to ensure the desired level of hygiene is maintained. 

Speaking on this, General Manager, Shiv Bose said, “With the fear of the pandemic Covid-19, we understand and respect the concerns of our patrons. For the well being of our guests, we would like to reassure them that the hotel has taken all the necessary precautions and measurements for their utmost safety and have trained every team member at the resort. Marriott’s Commitment to Clean processes redefines our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and team members.” 

The property is also open to staycations for families that will give them nothing short of an endless experience with exclusive offers to rejuvenate themselves. Dine-in at the chosen venue and indulge in some scrumptious delicacies that are prepared by the culinary team with utmost care and safety.