RMS Wins Tender to Become Exclusive PMS for The Ascott Limited

With the Open API architecture design of RMS, Ascott is able to fast track many digitalisation initiatives to drive better operational efficiency and achieve improved customer satisfaction.

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RMS HAS won the Property Management System tender for The Ascott Limited (Ascott), one of the leading international lodging owner-operators.

The pilot commenced in early 2018 with three select Ascott properties in Singapore, China and France – Ascott Orchard Singapore, Ascott Raffles City Chengdu and Citadines Bastille Marais Paris. The global rollout commenced in March 2019 across 30 countries.

This included RMS’ Property Management, Central Reservations, Distribution and built-in Channel Manager technology to support online bookings, maintain channel management and operate a front office system in a single application. The rollout is expected to be completed in May 2020.

With the Open API architecture design of RMS, Ascott is able to fast track many digitalisation initiatives to drive better operational efficiency and achieve improved customer satisfaction. The news was announced today by RMS Founder and Managing Director, Peter Buttigieg, who welcomed the Ascott partnership as a major step forward for the business.

“We are very excited to be working with Ascott – they are a great company with big plans and we look forward to growing with them,” Mr Buttigieg said. “Our global partnership with Ascott will also enable us to accelerate the development of our technology, something that will benefit all our users,” he said.

The Ascott Limited is a leading international lodging owner-operator with more than 58,000 operating units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as close to 42,000 units which are under development, making a total of more than 100,000 units in over 660 properties.

The company’s serviced residence and hotel brands include Ascott, Citadines, Citadines Connect, Somerset, Quest, The Crest Collection, lyf, Préférence, Vertu, Harris, Fox, Yello and POP!. Ascott’s portfolio spans more than 170 cities across over 30 countries.

Alfred Ong, Ascott’s Head for Global Operations, said, “Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. Ascott achieved record growth last year, crossing 100,000 units globally. We expect to continue with this strong growth momentum to achieve our target of 160,000 units worldwide by 2023. As we expand, we need systems that are scalable and RMS’ solution meets this requirement.”

It’s one of several recent successes for RMS, most notably becoming the first hospitality technology company to achieve US Government FedRAMP security certification, a stringent security assessment, enabling it to win a major contract with the US Federal Government.

“RMS is the only PMS approved for use by US Government agencies, giving us a significant first-mover advantage in the huge North American market,” Buttigieg said.


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