Hospitality Industry Lacks in High Aspiration for the Millennials: Industry Experts

Professionals from Hospitality and HR industry shared their insights in a panel discussion on how the hospitality sector falls short of expectations as an employer.

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IN THE first edition of BW Hotelier- Hospitality Education and HR Summit 2018, professionals from Hospitality and HR industry shared their insights in a panel discussion on how the hospitality sector falls short of expectations as an employer.

Jyoti Joshi, National head, Standards, Tourism and Hospitality Skill Council initiated the discussion with a question on the career comparison in hospitality and other sectors. “We are not yet at a scale of high aspiration for the millennials,” she expressed. 

She also mentioned some of the reasons why hospitality is not the preferred by students as a career. “It might be because of the low work-life balance or probably because of the lack of knowledge of the industry amongst the millennials," she says.

The moderator Rahul Puri, GM, Westin Gurugram, asked the experts about their opinion and take on how their organizations contribute to the connection with the millennials.

Mallika Rao, Head of HR, The Oberoi and Trident Gurgaon shared a few ideas which she incorporates in her work to make sure that there is no communication gap between the employees and the employers. Employee management, understanding the defined expectation, constant development and constant growth of knowledge were some of the ideologies she believes in.

There were also a few pointers that were mentioned by Nihar Mehta, Corporate Human Resource Manager, Sarovar, which directed the conversation towards the importance of training and development, culture driven environment and the ideologies and expectations of the millennials.
  

Puri questioned the panellists about the gaps that need to fill to ease the working of both, the employees and the employers. Nathan Andrews, Director, Ecole Hotelier at Lavasa  directed that the major issues were Technology gaps, lack of attention and less human interaction.
To this, Rao shared “It is important to connect to the students as well as the faculty and the educators so that they understand the industry better and furthermore to expose the students to the hospitality industry.”


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