BLR Airport bags ACI-ASQ Award based on a passenger survey.

Kempegowda International Airport, Bengaluru (KIAB or BLR Airport) recent won the Best Airport by Size & Region for 25-40 Million Passengers Per Annum at the Airports Council International’s Airport Service Quality (ACI-ASQ) Awards 2020. 

This is the fourth consecutive ACI-ASQ Award won by BLR Airport, based on a passenger survey, conducted by ACI. BLR Airport, operated by Bangalore International Airport Limited (BIAL), won its first ACI ASQ Award for Departures in 2017 and became the only Airport in the world to win Awards for both Departures and Arrivals in 2018 and 2019.  

“We are proud to receive this global recognition, made possible by the extraordinary support from our partners in the BLR Airport ecosystem. At a time like this, when our industry is facing such challenges, this award has rejuvenated the morale of the team at BLR Airport. The vote of confidence expressed by our travellers further inspires us in our pursuit of service excellence. We thank our passengers and partners, alike, for their continued support and confidence in us," said Hari Marar, MD & CEO, BIAL.

“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” Luis Felipe de Oliveira, Director General, ACI World stated. “This year more than any other, the awards recognise those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances," he added.

This year, the result has particular significance, given that it focused on the measures taken and protocols adopted to contain the pandemic. During the COVID-19 pandemic that unfolded over the course of 2020, BLR Airport strove to ensure that the Airport’s facilities were hygienic and safe for passengers.  

ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. Due to the pandemic, ACI has done away with Arrivals awards and has introduced ACI Hygiene Award to complement its Airport Health Accreditation programme, launched last year. 

BLR Airport has received ACI’s Airport Health Accreditation (AHA) and the first-ever World’s ‘Voice of the Customer’, a few months ago. While the ACI-AHA recognised the Airport’s commitment to the safety of passengers, employees and general public, the Voice of the Customer recognised airports’ commitment to ensuring that their customers’ requirements were met during the pandemic.