Interviews Articles

Chai Point Plans 30 New Stores by March’18

F&B

Spread across eight cities with over 100 stores in total, Chai Point is running on an Omni Channel business strategy- Stores, Chai on call, boxC.in and launch of loose leaf tea (LLT).

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OYO Plans to End 2018 With 1,80,000 Keys

Ritesh Agarwal, Founder and CEO, OYO spoke to BW Hotelier about his plans for the year 2018.

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We Want to Capitalize on Film Tourism, Wedding and MICE Market: Caroline Beteta

California is aggressively expanding its footprint in the Indian market. We spoke to Caroline Beteta, President and CEO of Visit California, who led the US state’s first-ever ‘CEO Mission to India’, a delegation of 10 CEOs representing different destinations and industry partners.

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Radisson Noida Looking Forward to Reach out Leisure & MICE Market

Noida as a Hospitality destination have grown in past couple of years and seeing the trend one can expect more hospitality brands coming to Noida in near future.

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How Biometrics, Bots & Apps Improve Passenger Experience

As we look to the future, passenger numbers as well as expectations are increasing every year – they are projected to double to nearly eight billion by 2036. Technology plays a very important role in improving the passenger experience. Maneesh Jaikrishna, Vice President, Indian Subcontinent, Eastern & Southern Africa, SITA tells us what to expect in 2018.

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We Will Soon be Known as Cakewallahs and Not Flowerwallahs: Pawan Gadia of Ferns N Petals

F&B

“In 2018, we want to focus on various other categories where we are not 95 percent available and plan to set up more cake shops,” says Pawan Gadia, CEO, Retail & Online, India & UAE, Ferns N Petals.

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Kylin All Set for Expansion

F&B

With a brand new urban cool format, Kylin and Saurabh Khanijo are looking at a very busy 2018 with plans to expand the Asian dining and QSR empire from 17 to 50 by March 2019.

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‘People Want to Have an Experience Rather than Just Food’

F&B

Recently appointed Executive Chef at The Fern Meluha, Prashant Tikadia spoke about modern urbanization and changing food preferences.

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Smart Business Traveller Looks for Functionality, VFM & Relevant Facilities

A disruptive force that’s still in its infancy is the rise of digital customer service, says Ashish Jakhanwala.

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The ‘wheel’ to Travel

Itineraries planned for the physically challenged customers and valuable insights on the type of services and the expectations from this segment has been the focus of Enable Travel. On World Disabled Day (Dec 3), we speak to Debolin Sen, Head, Enable Travel, who explains about the project in detail and how 70 Trips to Freedom Campaign as part of India’s 70th year independence celebrations has helped to spread the awareness.

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